Domestic callers can contact the SAM.gov help desk at 866-606-8220, while international users should dial +1 334-206-7828. The Federal Service Desk (FSD) offers live chat and web form options through FSD.gov for digital inquiries. Customer service operates Monday through Friday, 8 AM to 8 PM EST. For after-hours assistance, users can access self-service resources including FAQs and video tutorials. The detailed support structure addresses everything from registration errors to technical problems.

Contact Methods and Available Support Hours

Several contact methods are available for users seeking assistance with SAM.gov. The Federal Service Desk (FSD) offers multiple support channels for addressing user inquiries, with domestic callers able to reach representatives at 866-606-8220 and international users at +1 334-206-7828. Users should direct all SAM account management questions to these support channels rather than Login.gov, which only handles sign-in process questions.

For those preferring digital communication, live chat and web form options are accessible through FSD.gov, typically with faster response times than phone support. Businesses seeking DUNS numbers must complete this step before initiating their SAM registration process.

Customer service operates Monday through Friday from 8 AM to 8 PM Eastern Standard Time, excluding weekends and federal holidays. While direct email support isn’t explicitly offered, users can submit feedback through the SAM.gov feedback tool.

For self-service assistance outside of operational hours, the platform provides 24/7 access to FAQs and other informational resources on FSD.gov.

Common Issues the SAM.gov Help Desk Can Resolve

The SAM.gov help desk tackles a diverse range of technical problems that users frequently encounter when traversing the federal procurement platform.

Support specialists routinely address account issues such as entity registration problems, role management challenges, and access difficulties following email changes.

Registration errors represent another major support category, including renewal process failures, missing profile data, and UEI acquisition troubles.

Technical teams can resolve browser compatibility issues, cache errors, and firewall restrictions that prevent proper system access.

The help desk also provides solutions for system functionality concerns, including data service access, workspace page sorting problems, and report generation failures.

Users experiencing notification delivery problems, timeout errors, or permission discrepancies can obtain prompt assistance through the appropriate support channels.

Support staff can also guide township administrators through the no-cost registration process required for maintaining access to federal funding programs.

When encountering persistent login issues, users are advised to clear browser cache and cookies as a first troubleshooting step before contacting the help desk.

The help desk assists users in resolving data discrepancies between different system records to ensure accuracy in government contract applications.

Navigating Technical Assistance and Accessibility Support

When users encounter technical difficulties with SAM.gov, accessing appropriate support becomes necessary for resolving issues promptly. The Federal Service Desk (FSD) provides detailed technical troubleshooting through multiple channels including live chat, phone support (866-606-8220 for U.S. callers), and web forms. Support is available Monday through Friday, 8am to 8pm EST.

SAM.gov incorporates accessibility features for users with disabilities, ensuring equal access to all services. The platform’s “Provide Feedback” button allows users to submit improvement suggestions, though this function is separate from technical support requests.

For efficient assistance, users should first consult available FAQs and video tutorials before contacting the help desk, which can resolve issues ranging from account management to registration problems. Proper registration enables businesses to pursue federal contract opportunities while maintaining compliance with government regulations.

Frequently Asked Questions

How Long Does SAM.Gov Registration Processing Typically Take?

SAM.gov registration typically takes between 2 to 8 weeks for processing completion.

The registration timeline can extend to 10 weeks or more due to recent system updates. Processing delays may occur based on several factors, including business complexity, accuracy of submitted information, current processing volume, and technical issues.

External reviews within the registration process can add up to 10 additional business days.

Thorough preparation and document accuracy can help minimize potential delays.

Can I Expedite My Entity Registration in Urgent Situations?

In urgent situations, entities can request emergency registration priority processing through the Federal Service Desk.

Applicants should clearly explain their urgency, such as pending contracts or grants with upcoming deadlines. Supporting documentation demonstrating the time-sensitive nature of the request will strengthen the case.

While expedited processing is not guaranteed, contacting customer service with specific details about the emergency situation can help facilitate faster review of registration applications.

What Documentation Is Required for International Entity Registration?

International registration requirements include several necessary documentation types for SAM.gov registration. Entities must obtain a DUNS number and NCAGE Code, ensuring both match their physical address exactly.

Required documents include legal business name verification, physical address proof, and taxpayer identification information. Foreign entities must indicate their foreign-owned status appropriately.

While U.S. banking details are needed for EFT, international organizations should note that foreign banking information is not accepted in the system.

How Do I Transfer Administrator Roles Between Employees?

To transfer administrator roles between employees in SAM.gov, the organization must submit a notarized letter requesting the administrator transfer.

The current employee roles must be updated through the “My User Roles” section after logging in with a login.gov account.

The new administrator must request the role, providing a reason for the transfer.

Entity administrators review and approve these requests through the SAM.gov workspace before role updates take effect.

Are There Fees Associated With SAM.Gov Registration Services?

SAM.gov registration and obtaining a Unique Entity ID are completely free services.

The federal government does not impose any registration fees or service costs for SAM.gov registration or maintenance.

While third-party companies may offer paid assistance with the registration process, these services are optional.

Entities should be cautious of unsolicited offers requesting payment for SAM.gov services, as these may be scams.

Official support through the Federal Service Desk is available at no cost.